How a project runs, from first call to completion review

1. 

   STEP 01 / 06

   You tell us what you need

   Call, or send an estimate request with the rooms, surfaces and approximate quantities. Photographs and rough measurements are useful but not required. If you have used the calculator, you can attach its breakdown. We reply to confirm we have understood the project and to arrange a visit.

   • No appointment is booked until we confirm it with you
   • Preferred dates and time windows are requests, not reservations

2. 

   STEP 02 / 06

   We assess the site

   We visit, measure, and look closely at the surfaces involved: walls under raking light, floors with a straightedge, slabs for cracks and moisture signs, cabinets and doors for what they are made of and how they are fitted. We ask how you use the space and what matters most to you in the result.

   • Measurements taken by us, not assumed from listings or plans
   • Conditions that affect scope are pointed out while we are standing in front of them

3. 

   STEP 03 / 06

   You receive a written scope and price

   The estimate is itemized. It states what is included, what is excluded, which materials are supplied by whom, and which assumptions the price rests on. Preparation items such as leveling or coating removal are listed separately with their own quantities, so you can see what each part costs and nothing is counted twice.

   • Inclusions and exclusions in plain language
   • Changes to scope are agreed in writing before the extra work is done

4. 

   STEP 04 / 06

   We schedule and protect your home

   Once you approve the estimate, we agree a start date and the order of work. On the first day, protection goes down before tools come out: floors covered, furniture moved or wrapped, doorways screened where dust is expected. We agree where materials are stored and how we come and go.

   • Protection is the first task on site and the last thing removed
   • Association rules on hours, access and elevators are followed where they apply

5. 

   STEP 05 / 06

   We prepare, then install

   Preparation is done as a distinct stage and checked before any finish is applied. If we uncover something that was hidden, such as damage behind a baseboard or a slab defect under old flooring, we stop, show you, and agree how to proceed before continuing. You are told what was done each day and what happens next.

   • Hidden conditions are shown to you, not quietly worked around
   • The work area is tidied at the end of each working day

6. 

   STEP 06 / 06

   We review the finished work with you

   When the work is complete, we walk through it together. We look at cut lines, joints, transitions, door operation, cabinet alignment and coating coverage. Anything that does not meet the agreed scope goes on a list, and the list is completed before the job is closed.

   • A walkthrough on every project
   • Care and maintenance guidance for the products installed

Images shown illustrate service and finish options.